RETURN/EXCHANGE POLICY

Thank you for shopping at Balston!

We take pride in the quality of our goods and want you to love your purchase just as much as we do!

If you are unhappy with your items, we will happily exchange or return your item for a store credit (no refunds) within 14 days of your purchase with the original receipt. If 14 days have passed since your purchase, you will not be offered an exchange of any kind.

Returns must be in original condition, with tags, scent free, unworn, and have no visible damage. 

Due to hygienic purposes, all apparel and accessories (including jewelry) are final sale only.

All sale items, and pantry items are final sale only, regardless of condition.  

Shipping costs are non-refundable. If you receive a store-credit, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please see, we cannot guarantee that we will receive your returned item.

We apologize in advance that we are unable to honor price adjustments or combine discounts codes or special promo pricing in store.

If you have any questions or return requests, please contact us at info@balstonhome.com and include your order number in the subject line.